Astley Hall Nursing Home
- Care home
- 48 beds
- Nursing care
- Dementia care
- Registered since 2012
- Stourport-on-Severn, Worcestershire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 156
rated care homes in Worcestershire are rated Requires improvement, like this one.
Astley Hall Nursing Home: inspection record
Rated Requires improvement in February 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dunley Hall and Ryans Court (Good, 1.2 miles away) and Areley House Care Home (Good, 2 miles away).
Nearest care homes:
- G Dunley Hall and Ryans Court Good, 1.2 miles away
- G Areley House Care Home Good, 2 miles away
- G The Wharf Care Centre Good, 2.9 miles away
- G Minster Grange Residential Home Good, 2.9 miles away
- G Ravenhurst Residential Care Home Good, 3.1 miles away
About the service
From the Care Quality Commission's inspection report published 16 February 2023. Quoted under the Open Government Licence.
Astley Hall Nursing Home is a care home with nursing, providing personal care to older people, who may have a physical and or sensory impairment, dementia or mental health. At the time of the inspection 22 people were living at the home. The service can support up to 48 people. Astley Hall Nursing Home accommodates people in one adapted building across three floors. The ground floor, Baldwin, supported people with nursing care needs, while the middle floor, Nightingales, provided care and support to people with dementia.
What inspectors found
Improvements were needed around some aspects of infection control practices to reduce the risk of cross infection. Chairs were seen to be visibly dirty and stained. The physical environment was not decorated or adapted to a consistent standard to meet the needs of people with a sensory impairment or for people who have dementia. Gardens and other outdoor spaces were inaccessible for people to use independently.
Read the rest of CQC's summary
People told us they felt safe and supported by the staff who worked in the home. Staff recognised different types of abuse and how to report it. The registered manager understood their safeguarding responsibilities and how to protect people from abuse. People's care had been planned and potential risks to people had been identified, with mitigation in place to protect people from harm. There were enough staff on duty to keep people safe and meet their needs. People's medicines were managed and stored in a safe way. Recruitment processes were robust to ensure safe employment of new staff.
People's care needs had been assessed and planned, and any changes to people's planned care was identified promptly. Staff received training and support to be able to care for people in line with best practice. People were supported to have a healthy balanced diet and enjoyed a varied choice of home cooked food. Staff worked with external healthcare professionals and followed their guidance and advice about how to support people following best practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who treated them well. One person said, "On the whole they are very good." Staff treated people as individuals and respected the decisions they made. Staff treated people with respect and maintained their dignity.
People's care was delivered in a timely way, with any changes in care being communicated clearly to the staff team. People were supported to engage in activities and interests which were individual to them. People had access to information about how to raise a complaint. People's end of life care needs were met in line with their preferences in a respectful and dignified way.
The registered manager was visible within the home and listened to people and staff's views about the way
the service was run. The provider had strengthened the systems and processes to monitor the quality of the service provision.
Questions to ask when you visit
- Safe was rated Requires improvement on 16 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 February 2023. Ask about staff training and how health appointments are arranged.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Emma White
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heritage Manor Limited
- Ownership type
- Organisation
- Companies House number
- 01305965 (opens Companies House)
Heritage Manor Limited runs 6 services in England, 5 of them in the West Midlands. 5 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Heritage Manor Limited
- O West Eaton Nursing Home Outstanding. Care home with nursing, Herefordshire
- G Abberton Manor Nursing Home Good. Care home with nursing, Essex, East of England
- G Newstead House Good. Care home with nursing, Herefordshire
- G Summerdyne Nursing Home Good. Care home with nursing, Worcestershire
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Astley Hall Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Astley Hall Nursing Home as a care home with nursing.
- How many beds does Astley Hall Nursing Home have?
- The Care Quality Commission's register lists 48 beds at Astley Hall Nursing Home.
- When was Astley Hall Nursing Home last inspected?
- The Care Quality Commission's latest rating for Astley Hall Nursing Home was published on 16 February 2023.
- Who runs Astley Hall Nursing Home?
- Astley Hall Nursing Home is run by Heritage Manor Limited. It runs 6 services in England, 5 of them in the West Midlands.
- What is Astley Hall Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 February 2023.
Contact
- Phone
- 01299 827020
- Address
- Church Lane, Astley, Stourport On Severn, DY13 0RW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dunley Hall and Ryans Court (Good, 1.2 miles away) and Areley House Care Home (Good, 2 miles away).
Nearest care homes:
- G Dunley Hall and Ryans Court Good, 1.2 miles away
- G Areley House Care Home Good, 2 miles away
- G The Wharf Care Centre Good, 2.9 miles away
- G Minster Grange Residential Home Good, 2.9 miles away
- G Ravenhurst Residential Care Home Good, 3.1 miles away