Midland Care Home

Midland Care Home was purpose built. The service has communal areas, assisted toilets, bathing facilities, and bedrooms with en-suite facilities sited over three floors, known as Sunflower, Daisy and Lily. There is an accessible garden.

People's health and wellbeing needs were assessed, and their health and welfare monitored by staff. Staff liaised effectively with health care professionals to achieve good outcomes for people. Staff had the knowledge and experience to meet people's needs. Staff were supported by ongoing assessment of their competence to fulfil their role and responsibilities. People's dietary needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Family members were complimentary about the quality of care provided to their relatives. They spoke of the kind, caring and the compassionate approach of staff, and were confident that their relative's privacy and dignity was promoted.

People's needs were recorded in personalised care plans, considering all aspects of their care, including protected characteristics as defined by the Equality Act. Opportunities were available for people to engage in a range of activities within the home and local community, which included observance of their religious beliefs.

Family members were complimentary about the registered manager and management team and were kept informed of key events affecting their relative. Systems, processes and effective governance and

management meant the provider kept under review the quality of the service provided. Staff were supported and monitored to enable them to deliver good quality care. The registered manager and management team worked effectively with partner agencies to achieve good quality outcomes for people.