Greenacres Residential Care Home

We found the following examples of good practice:

At the entrance of the home, information displayed to inform visitors about any infection control procedures to be followed. Temperature checks were completed, along with a questionnaire to establish if visitors had recently displayed any symptoms of COVID-19.

Various methods had been used to enable people to keep in touch with their family and friends during the pandemic. This included video calls and window visits. A large screen was also used to put in between people, at times when visitors had been able to go into the building.

Zoning arrangements were used when people had tested positive for COVID-19 and needed to self-isolate in certain areas of the home such as bedrooms. COVID-19 testing was in place for both staff and people using the service. People living at the home were also scheduled to receive their COVID-19 vaccination imminently.

Appropriate arrangements were in place for new admissions to the home, such as requesting confirmation of a negative COVID-19 test before each person moved into Greenacres.

Enough personal protective equipment (PPE) was available and we saw staff wore it appropriately all times during our visit. Hand sanitizers were distributed throughout the building and we observed staff using them at regular intervals.

We observed the home to be clean and tidy, with domestic staff carrying out their duties throughout the day. Windows were opened at various times during the day to assist with ventilation and outdoor facilities were used when better weather allowed.

There were enough staff to care for people safely, with staff receiving additional infection control training during the pandemic.

Risk assessments were completed where certain groups may be at higher risk of harm id they contracted the virus. An appropriate infection control procedure was in place and regular infection control audits were undertaken to ensure standards were maintained. Continency planning arrangements had also been put in place.

The five questions we ask about services and what we found