Park View

Despite this, people, relatives and staff spoke positively about the standards of care within the home. The registered manager was described as visible and supportive and clear in their expectations of the staff team. The registered manager had a service improvement plan which was monitored by the provider to ensure people experienced the best outcomes.

There were enough suitable staff on duty who had been recruited safely. Staff were trained in safeguarding and understood their responsibilities to identify and report any concerns. Risks to people's health and wellbeing had been identified, assessed and were managed well. People received their medicines as prescribed, and staff followed good infection control practices.

Staff had the skills, knowledge and experience to deliver effective care and support. Throughout our inspection they explained and demonstrated how they implemented their training to support people who experienced episodes of distress or anxiety. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks around people's diet and nutrition had been identified and staff understood the value of providing a good mealtime experience to encourage people to eat and drink well and enjoy the companionship of others. Staff supported people to maintain their health through regular appointments or timely referrals with other healthcare professionals.

The registered manager was aware of their responsibility to be open and honest when things went wrong, and any learning identified was shared with the staff team.