Woodside Care Village

There were enough staff to provide effective and safe care and staff understood their role in safeguarding people. Risks to people's health and wellbeing had been identified, assessed and managed well and there was a positive approach to risk management. The provider's checks ensured medicines management and infection control followed best practice.

People's needs were assessed before they moved to the home to ensure staff had the appropriate skills to meet those needs. Staff received regular training to keep their knowledge and skills up to date. People's healthcare needs were monitored, and they were referred to external healthcare professionals to ensure they remained well. People were encouraged to eat a healthy and balanced diet and their appetites and weight were monitored.

Staff were friendly and celebrated people's individual personalities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood their role in providing person centred care and had information that supported them to be responsive to people's individual likes, dislikes and personal routines. There was detailed information about people's individual communication needs and how staff could support them to ensure their voices were heard and their views shared.

There were two registered managers in post with specific responsibilities within the home. Both were enthusiastic and committed to providing high standards of care and supporting people to live their lives as they wished to.

The provider had systems and processes for reviewing the quality of the care provided and any issues

identified were pulled into a 'home improvement plan'. The provider worked with other organisations and healthcare professionals to improve outcomes for people.