Leycester House

We found the following examples of good practice.

Prominent signage directed visitors to the home's procedures and provided visual reminders for staff on hand washing techniques, making space and the correct order for putting on and taking off their Personal Protective Equipment (PPE). Face masks and aprons were provided to visitors and their temperatures taken on arrival. All visitors were required to sign a health declaration.

People were supported to take part in events which included a choir practice where the teacher lead the practice session virtually and people practised Christmas songs. Gazebos were used in the garden during warmer weather and a self contained chalet style building was available for indoor visits. This had two separate entrances, an automatic sanitising system and was partitioned, which provided a safe and warm area for visits all year round.

People were supported to stay in touch with their families through face time and telephone calls during visiting restrictions. Regular updates were shared with relatives by email and video calls with senior management.

Staff were trained in infection control and how to use PPE safely. The manager provided mini workshops to staff to share information about testing and vaccinations.

The five questions we ask about services and what we found