Greenhill Residential Care Home

People told us they felt safe, and staff were caring and friendly. Care plans and risk assessments were detailed with sufficient guidance in place to minimise and mitigate risks to people. For example, risk assessments had been carried out for mobility, falls, eating and drinking and skin care. Where indicated, monitoring charts were in place to ensure people received safe care and support. Staff supported people to manage risk whilst helping people maintain their independence. We found there were enough staff to meet people's needs. Staff had been recruited safely and received appropriate induction, training and support for their role. People were protected from the risk of infections. The service was clean, smelt fresh and was good decorative order. Staff were wearing PPE appropriately when needed.

Staff knew how to respond to people’s health and social care needs. For example, recognising changes in a person’s physical health. Staff were able to speak confidently about the care they gave and understood how they contributed to people’s health and well-being. People were supported to see healthcare professionals when they needed. We saw evidence of health and social care professionals’ involvement in people’s individual care on an on-going basis. For example, GP, community nurse and speech and language therapists (SALT).

People told us they felt safe, staff knew them well and knew how to support them. The atmosphere in the service was calm and friendly. People and their relatives told us staff treated them with kindness, caring, compassion and respect. Staff supported people when they needed but respected their choice and independence. Staff described how they would try to promote people’s independence and encourage them to do as much as they could for themselves. It was clear from talking with staff that they cared for the people they supported and knew people well.