BrendonCare Otterbourne Hill

The staff at Brendon Care Otterbourne Hill demonstrated a culture of safety, compassion, and continuous improvement, delivering care that was personalised and effective. Staff consistently showed kindness, empathy, and respect, ensuring dignity was upheld during all aspects of care. People were empowered to make choices about their daily lives, supported by individualised communication such as pictures and easy-read formats to promote understanding and informed decision-making.

Care was tailored to individual needs, incorporating nutrition, hydration, mobility support, and mental wellbeing strategies. Skin care routines and pressure area prevention were embedded into daily practice, while social engagement was promoted through a diverse range of activities including arts, music, exercise classes, and community events. These initiatives enriched lives, reduced isolation, and improved confidence and wellbeing.

Risk management was comprehensive, with detailed assessments for conditions such as dementia, Parkinson’s disease, and diabetes. Medicines were managed safely, and infection control measures were consistently applied. Staff were well-trained in person-centred care and proactive in responding to urgent needs, ensuring safety and comfort at all times.

The home excelled in partnership working and engagement extended to education providers, nurseries, and children’s services through intergenerational projects and shared learning initiatives, strengthening community ties and enhancing wellbeing.

Governance systems were robust, with clear accountability structures, effective audits, and effective service improvement plans. Leaders demonstrated transparency, inclusivity, and strong oversight, fostering a culture of learning and improvement.