Hanford Court Care Home

We found the following examples of good practice.

• There was a booking system in place which had been implemented after consultation with people and their relatives. The visits were restricted to one person, the visiting room was accessed directly from outside the building and time was set aside to ensure the area was thoroughly cleaned between each visit. The provider had continued to look at ways to develop and were in the process of implementing an electronic booking system for visits. • The registered manager had carried out regular wellbeing assessments for people who used the service to ensure signs to suggest there had been a deterioration in their mental health were identified and acted on. • Discussions had been held with staff to reduce their anxieties and risk assessments were carried out with staff who were at high risk to ensure their safety when supporting people. The provider had implemented an emotional support helpline for staff to access if required. • There was a consistent staff group at the service, who had been trained in different roles to ensure there were enough staff available to support people. This had been part of the provider's contingency plan to ensure staff movement between services was decreased to lower the risk of cross infection. • The provider had made the decision to keep some vacancies to ensure they had extra rooms to allow for movement and zoning of people if there was an outbreak within the service.

The five questions we ask about services and what we found