Lindly House Care Home
- Care home
- 10 beds
- No nursing
- Dementia care
- Registered since 2011
- Fenton, Stoke-on-Trent, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
8 months
since the latest rating was published.
14 of 76
rated care homes in Stoke-on-Trent are rated Requires improvement, like this one.
Lindly House Care Home: inspection record
Rated Requires improvement in February 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Trentham House Care Home (Good, 0.4 miles away) and Hanford Court Care Home (Good, 1 mile away).
Nearest care homes:
- RI Lake View Nursing Home Requires improvement, 0.1 miles away
- RI Nightingale Group ltd. Trentham Care Centre Requires improvement, 0.2 miles away
- G Trentham House Care Home Good, 0.4 miles away
- G Hanford Court Care Home Good, 1 mile away
- G Hanford Manor Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 February 2026 (assessment visit 10 January 2026). Quoted under the Open Government Licence.
Date of inspection was 15 January 2026. Lindly House is a care home providing accommodation and support for up to 10 people. At the time of our inspection there were 8 people using the service. This inspection was undertaken in response to concerns raised with the Care Quality Commission about poor care provision at Lindly House.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
At the last inspection, the service was rated good in all areas. At this assessment the service is rated as requires improvement. We completed an assessment looking at all quality statements as this was the service’s first assessment under the single assessment framework.
The provider had not kept up to date with relevant legislation. Improvements were required to the environment to ensure it was safe, and risk assessments were not always followed to prevent harm from occurring. However, the environment was homely and welcoming.
The provider’s systems to monitor and continually improve the service had not been effective in ensuring everyone using the service received safe and effective care.
Staff were knowledgeable and understood their responsibilities when raising safeguarding concerns. They had received appropriate training and felt supported by the management team. However, there were insufficient staff during night-time hours to ensure people’s safety in the event of an emergency. Medicines and infection prevention and control were managed safely, and the environment was clean and homely.
Staff treated people with dignity and respect. However, people were not always supported to make choices about their care, and the principles of the Mental Capacity Act were not consistently applied.
Management and staff were kind and caring and supported people to take part in activities they enjoyed. Food was plentiful, and people were offered meal choices in line with their preferences.
The provider supported people to access healthcare professionals when required. However, not all people experienced equal opportunities due to inconsistent support in respecting their decisions, choices, and sensory needs. People nearing the end of life had plans in place, although some experienced limited support when planning for their future care.
Staff felt confident to raise concerns and the provider fostered a workforce that reflected a range of backgrounds and experiences. The registered manager was experienced and focused on meeting people’s needs. However, the provider’s oversight systems had not been effective in identifying and driving improvements, resulting in people not always receiving safe and effective care.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to risk management, the health and safety of people and safeguarding people from the risk of abuse.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of legal regulation due to failures in supporting people to give informed consent to their care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained as good.
This meant people felt well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to the overall management and governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 February 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 22 February 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 22 February 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Kerry Emery
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 13 February 2021. Latest assessment published 22 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05066220 (opens Companies House)
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Lindly House Care Home provide nursing care?
- No. The Care Quality Commission lists Lindly House Care Home as a care home without nursing.
- How many beds does Lindly House Care Home have?
- The Care Quality Commission's register lists 10 beds at Lindly House Care Home.
- When was Lindly House Care Home last inspected?
- The Care Quality Commission's latest rating for Lindly House Care Home was published on 22 February 2026.
- Who runs Lindly House Care Home?
- Lindly House Care Home is run by The Willows Blythe Bridge Limited.
- What is Lindly House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 February 2026.
Contact
- Phone
- 01782 657541
- Address
- 241 Longton Road, Trentham, Stoke On Trent, ST4 8DQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Trentham House Care Home (Good, 0.4 miles away) and Hanford Court Care Home (Good, 1 mile away).
Nearest care homes:
- RI Lake View Nursing Home Requires improvement, 0.1 miles away
- RI Nightingale Group ltd. Trentham Care Centre Requires improvement, 0.2 miles away
- G Trentham House Care Home Good, 0.4 miles away
- G Hanford Court Care Home Good, 1 mile away
- G Hanford Manor Good, 1.1 miles away