Hanford Manor

People felt safe and were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. Any concerns were taken seriously, investigated thoroughly and lessons learned shared with staff to minimise the risk of reoccurrence.

Risks associated with people's care were identified and managed safely. People received their medicines as prescribed and regular reviews ensured they remained safe for them. Staff were proactive and ensured people received timely and dignified care at the end of their life.

There were enough, suitably recruited staff to meet people's needs. Staff received training and ongoing support to meet people's individual needs. Staff worked closely with health and social care professionals, who were positive about the care and support people received.

The registered manager and staff promoted a kind and caring, inclusive atmosphere. People told us the staff always respected their privacy and dignity and provided care in their preferred way. People were supported to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access activities that were inclusive and based on their interests and benefited from close links with the local community. Staff used social media appropriately to help widen people's interests and opportunities for friendship. People had choice over their meals and were supported to access other professionals to maintain good health.

People and their relatives had no complaints but felt confident any issues raised would be resolved. There were systems in place to capture people's views on how the service could be improved and these were acted on. Staff felt supported and valued by the management team.