Nightingale Group ltd. Trentham Care Centre

There were inconsistencies with the way people were treated by staff. Not everyone received empowering and valuing interactions from the staff supporting them, whilst others reported being supported by caring and kind staff.

The provider did not have effective quality monitoring processes or checks in place to ensure safe care, or to identify or meet inconsistencies in people's experiences.

The provider had assessed the risks associated with people's care and support. Staff members were knowledgeable about these risks. People were supported by enough staff to promptly respond to them when needed. The provider followed safe recruitment practices. The provider had effective infection prevention and control practices in place.

People were protected from the risks of ill-treatment and abuse as staff had been trained to recognise potential signs of abuse and understood what to do if they suspected harm or wrongdoing.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.

The provider, and management team, had good links with the local communities within which people lived.

The last rated inspection rating was on display at the location and on the providers website.