Trinity View Care Home

Staff had received safeguarding training and knew how to escalate suspicions of abuse. People were supported by staff who knew their needs. There were enough experienced and trained staff on duty to meet people's needs and people received their medication at the right time.

Most people using the service at the time of the inspection could not tell us about their experiences of using the service. However, we observed positive interactions between people and staff and people looked comfortable with the way they were being supported. Relatives were positive about the quality of care and support provided and felt confident their family members were safe and happy when staying in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood and felt confident in their role. They told us they felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

People were treated with dignity and respect by staff. Staff supported people to make decisions on how they spend their time. Care plans included people's likes, dislikes and preferences about their care. People could maintain friendships and contact with families, and when needed had access to advocates.