The Poplars Nursing Home
- Care home
- 58 beds
- Nursing care
- Dementia care
- Registered since 2013
- Smethwick, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2016, most recently Requires improvement in June 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
21 of 79
rated care homes in Sandwell are rated Requires improvement, like this one.
The Poplars Nursing Home: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bearwood Nursing Home (Good, 0.4 miles away) and Fountain Court (Good, 0.5 miles away).
Nearest care homes:
- RI Trinity View Care Home Requires improvement, less than 0.1 miles away
- RI Selborne Mews Requires improvement, less than 0.1 miles away
- – Coopers Lodge Not yet rated, 0.1 miles away
- G Bearwood Nursing Home Good, 0.4 miles away
- G Fountain Court Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 22 June 2023. Quoted under the Open Government Licence.
The Poplars Nursing Home is a care home providing personal care to up to 58 people. The service provides support to older and younger people. At the time of our inspection there were 47 people using the service.
What inspectors found
Care records required improvements to ensure all information and guidelines are accessible to staff when delivering care and support to people. The provider was not consistently working in line with the principles of the Mental Capacity Act which put people at risk of being deprived of their liberty without lawful authority. The home's physical environment required some improvements. The provider had already identified this, and the home was undergoing refurbishments. Some people's bedrooms required work to improve the appearance and provide a homely environment.
Read the rest of CQC's summary
Staff knew how to recognise signs of abuse and how to report concerns. There were systems in place to record and investigate incidents and accidents. This included lessons learnt to mitigate incidents reoccurring. Staff were recruited safely.
Medications were managed and administered safely. Staff had received medication training and their competency to support people with their medicines had been checked.
People's needs were regularly assessed to ensure they were receiving the right care and support. People were supported people to eat and drink safely and in line with their dietary requirements. Staff worked with external professionals to ensure a joined-up approach to people's care.
People were supported by staff who treated them with kindness and respect. Staff ensured they upheld people's dignity. People were encouraged to express their views and be involved in decisions around their care. People were offered choices and supported to maintain their independence.
People's care records were person centred and captured people's protected characteristics. Staff knew people well, and knew their routines, likes and dislikes. Staff communicated effectively with people to meet their communication needs. People were supported to maintain relationships with their loved ones and take part in activities which were socially and culturally relevant to them. Staff received training in end of life care and knew how to support people.
The manager had taken steps to improve the quality of care in the service since the last inspection. The manager engaged with people using the service, through feedback forms and meetings. Staff took pride in their roles. The manager understood their responsibility towards duty of candour.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 22 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 June 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 22 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Gaynor Dingley-Smith
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 22 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Poplars Care & Support Services LimitedBrand: Care & Support Services
- Ownership type
- Organisation
- Companies House number
- 08353444 (opens Companies House)
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does The Poplars Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists The Poplars Nursing Home as a care home with nursing.
- How many beds does The Poplars Nursing Home have?
- The Care Quality Commission's register lists 58 beds at The Poplars Nursing Home.
- When was The Poplars Nursing Home last inspected?
- The Care Quality Commission's latest rating for The Poplars Nursing Home was published on 22 June 2023.
- Who runs The Poplars Nursing Home?
- The Poplars Nursing Home is run by The Poplars Care & Support Services Limited.
- What is The Poplars Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 June 2023.
Contact
- Phone
- 0121 558 0962
- Address
- 66 South Road, Smethwick, Birmingham, B67 7BP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bearwood Nursing Home (Good, 0.4 miles away) and Fountain Court (Good, 0.5 miles away).
Nearest care homes:
- RI Trinity View Care Home Requires improvement, less than 0.1 miles away
- RI Selborne Mews Requires improvement, less than 0.1 miles away
- – Coopers Lodge Not yet rated, 0.1 miles away
- G Bearwood Nursing Home Good, 0.4 miles away
- G Fountain Court Good, 0.5 miles away