Jubilee House

People's needs and choices were assessed and recorded. People's choice, control and independence was always maximised. People received person-centred care which promoted their dignity, privacy and human rights. Staff received a thorough induction and received regular training. People were supported and encouraged to eat a balanced diet. Staff received regular team meetings and supervisions. Staff were encouraged to raise concerns and participate in these. Timely referrals were made, and advice sought from health professionals and intensive support teams. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an ethos to deliver high quality care and support, and encourage people to develop their independence. The registered manager had an open-door policy, knew people well, and encouraged staff to discuss concerns. A governance framework was in place which included regular checks and audits across all aspects of the service. The service regular reviews what they have done well and what could be improved.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. Based on our review of the key questions of Safe, Effective and Well-led the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This was because people received support which was person-centred, planned, proactive and co- ordinated. The support was appropriate and inclusive for them. The environment was designed to support people's privacy and independence. The culture at the home supported positive risk taking and had an

emphasis on positive behaviour support. People had choice, control and independence. People were supported to live as full a life as possible and achieve the best possible outcomes.