Naylorsfield and Hartsbourne
- Care home
- 8 beds
- No nursing
- Registered since 2019
- Liverpool, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Inadequate to Good.
11 months
since the latest rating was published.
48 of 76
rated care homes in Liverpool are rated Good, like this one.
Naylorsfield and Hartsbourne: inspection record
Rated Good in November 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Garden Lodge Care Home Good, 0.9 miles away
- G Roseside Good, 1 mile away
- G Woolton Grange Nursing Home Good, 1.1 miles away
- G Woodlands Residential Care Good, 1.3 miles away
- – Woolton Acre Retirement Living Not yet rated, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 November 2025 (assessment visit 8 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 10 September to 20 October 2025 with on-site visits taking place on 10 September and 15 September 2025.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Naylorsfield and Hartsbourne is a residential care home providing personal and nursing care for up to 8 people with mental health needs, a learning disability or autistic people. At the time of the assessment there were 5 people living at the service. This was a responsive assessment due to concerns the Care Quality Commission received regarding safe care and treatment. The provider had a good learning culture and people could raise concerns. All accidents, incidents and complaints had been recorded and were thoroughly investigated. Staff understood the importance of supporting people in line with the Mental Capacity Act 2005 and encouraged people to make their own day to day choices. Staff supported people to achieve their individual goals. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. People’s care records were detailed and guided staff on how to support people safely. Managers made sure staff received training and regular appraisals to maintain high-quality care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people have respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Laura Hughes
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 22 March 2024. Latest assessment published 3 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alternative Futures Group LimitedBrand: Alternative Futures Group
- Ownership type
- Organisation
- Companies House number
- 02679915 (opens Companies House)
- Charity number
- 1008587
Alternative Futures Group Limited runs 9 services, all in the North West. 4 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Alternative Futures Group Limited
- G AFG Community East Lancashire Good. Home care, Lancashire
- G AFG Community West Lancashire Good. Home care, Lancashire
- G Cheshire & Manchester Good. Home care, Trafford
- RI Weaver Lodge Requires improvement. Home care, Cheshire West and Chester
Getting help from Liverpool City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Liverpool City Council
- Ask for a care needs assessment
- Phone: 0151 459 2606
- Support for carers
- Paying for care: Liverpool City Council
Checked on the council's website, November 2026.
Common questions
- Does Naylorsfield and Hartsbourne provide nursing care?
- No. The Care Quality Commission lists Naylorsfield and Hartsbourne as a care home without nursing.
- How many beds does Naylorsfield and Hartsbourne have?
- The Care Quality Commission's register lists 8 beds at Naylorsfield and Hartsbourne.
- When was Naylorsfield and Hartsbourne last inspected?
- The Care Quality Commission's latest rating for Naylorsfield and Hartsbourne was published on 3 November 2025.
- Who runs Naylorsfield and Hartsbourne?
- Naylorsfield and Hartsbourne is run by Alternative Futures Group Limited. It runs 9 services, all in the North West.
- What is Naylorsfield and Hartsbourne's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 November 2025.
Contact
- Phone
- 0151 482 4152
- Address
- 1-12 Besford Road, Belle Vale, Liverpool, L25 2XD Map (opens Google Maps)
Compare nearby
- G Garden Lodge Care Home Good, 0.9 miles away
- G Roseside Good, 1 mile away
- G Woolton Grange Nursing Home Good, 1.1 miles away
- G Woodlands Residential Care Good, 1.3 miles away
- – Woolton Acre Retirement Living Not yet rated, 1.3 miles away