AFG Community West Lancashire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, a total of 96 people were using the service, of which 57 people were receiving support with personal care.

Right Support People were supported in a kind, sensitive and respectful way. People were involved in discussions about their support and were given information in a way they understood. Staff supported people to take part in activities and pursue their interests in the local area. Care and support had been developed around individual assessed needs. Staff worked in a way which promoted people's independence. People were supported to access healthcare services and staff liaised closely with other health and social care professionals. People received their medicines, however, we found some shortfalls in the records and made a recommendation about the management of medicines.

There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Staff were recruited safely, and relevant checks had been carried out. People were supported by staff who had been trained and were appropriately supervised. People's needs were assessed prior to the receipt of service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.

Right Care People were positive about the care and support they received. People were treated with dignity and respect, and their independence was encouraged. Staff understood how to protect people from poor care

and abuse. People had personalised care plans which considered their needs and preferences. Staff promoted equality and diversity in their support for people. Staff knew people well and communicated effectively with people to ensure they felt understood and valued.

Right Culture The registered manager and staff promoted a person-centred culture which was focused on meeting people's individual needs. The registered manager was committed to the continuous improvement of the service. The registered manager and staff sought feedback and worked in partnership with others including health and social care professionals to ensure people received the support they needed. Staff had access to a wide range of relevant training which was refreshed at regular intervals. The provider had established effective systems to monitor the quality of the service.