Astra Care Services Limited

People's experience of using this service:

The service met the characteristics of good in all five key questions. Therefore, our overall rating for this service is good.

People and their relatives told us they felt safe and were happy being supported by Astracare. The provider had effective safeguarding procedures. Staff had a good understanding of abuse and felt confident raising concerns.

Risks to people were managed in a way that kept them safe. We found both environmental and individual risk assessments provided guidance for staff to keep people safe.

The provider followed safe recruitment systems. People told us the staff were reliable and they did not have any missed calls.

Medicines were managed safely, and the senior staff made sure staff were competent to administer medicines.

Staff received training in infection control and followed procedures to reduce risks for people.

People had care plans in place. The quality assurance manager ensured people's needs were reviewed regularly. People's health and wellbeing was documented and referrals to external professionals were made when necessary.

Staff told us they had an appropriate induction and had received appropriate training to confidently carry out their role.

Staff had appropriate knowledge of the Mental Capacity Act (2005). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us the staff were caring. We saw numerous compliments about the nature of the staff. People were treated with dignity and respect.

Families knew who to speak to if they had a complaint and felt able to express concerns to staff. Feedback from people who used the service and staff was that the service was well led. They told us the

managers were approachable and were available to speak with.

The registered manager carried out audits and managed accidents and incidents appropriately. The registered manager and office manager worked well together to manage the service effectively.