Adore Home Care Ltd

This service is a domiciliary care agency. It provides personal care to people living in their own houses. At the time of the inspection, 21 people were receiving a service from the agency with a range of health and social care needs. Support was tailored according to people's assessed needs within the context of people's individual preferences and lifestyles to help people to live and maintain independent lives and remain in their homes.

At the last inspection, in June 2016 the service was rated overall as 'Good'. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People felt safe with the care provided and with the staff who supported them. Risk assessments were undertaken to help people to live safely. The process for staff recruitment was well managed and appropriate checks were carried out to help ensure only suitable staff were employed to work at the service. There were enough staff to meet people's needs and the provider made sure they had the resources and capacity to deliver the support people required. People received their medicines when they needed them from staff who had been trained and had their competency checked.

People were supported by regular staff who were appropriately trained and supervised in their roles. Management monitored and observed staff practice to ensure people received their agreed care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. An assessment was carried out to assess people's needs and preferences prior to them receiving a service. This meant that care outcomes were planned and staff understood what support each person required. People were supported with their healthcare and nutritional needs as appropriate.

Staff were caring and attentive, and knew the people they cared for. People felt that care staff respected their privacy and dignity and helped them to remain as independent as they could. People had access to a complaints procedure and knew how they could raise any concerns.

Quality assurance and information governance systems remained in place to monitor the quality and safety of the service. People and relatives spoken with, told us that they were satisfied with the service provided and the way it was managed.

The five questions we ask about services and what we found