Abbeyfield House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access healthcare services which had resulted in people experiencing healthier lives. The environment had been adapted and redecorated in consultation with people to meet their needs.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right support: • Model of care and setting maximises people's choice, control and independence Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Observations and records showed that people experienced choice and control over their support and care planning was person centred. The culture of the service promoted people's independence and this was evident in the positive outcomes people had experienced. People were supported to express their views and were treated with dignity and respect.

People's individual communication needs were considered to support them to be involved in their care. People chose how they spent their time and plans were in place to widen opportunities for people as restrictions eased in the community.

Systems and processes in place promoted a positive culture in the home. Practices at the service were audited to monitor quality of the care people received and areas of improvement were identified. There was good communication with other agencies to ensure people's needs were met.