Veryan Place

Right Support People were supported by a staff team that were committed to providing them with a good quality of life and to lead fulfilling lives.

Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible.

People were fully involved in managing personal risks and in taking decisions about how to keep safe. Staff were skilled in recognising signs when people experienced emotional distress and knew how to support people to keep them safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported to understand their rights. People knew how to raise concerns and were confident these would be dealt with properly.

Right Care People's support plans were personalised, and they were supported to follow their hobbies and interests. Staff ensured people had full access to healthcare services.

Systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents.

Right culture A culture of inclusion, diversity and equality was embedded into the service. People were supported to express their individuality. People were supported to develop their skills and independence. Staff supported

people to follow their cultural and religious beliefs.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff ensured risks of a closed culture were minimised. People's quality of life was enhanced by the service's culture of transparency, respect, improvement, and inclusivity.