Spring Gardens

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

We have made a recommendation for care records to be reviewed and out of date information removed from files to provide staff with clear guidance on people's needs.

The provider had quality monitoring systems in place however, these had not identified that peoples care records contained conflicting information. The provider took immediate action following the inspection to review all people's care records and remove historical information.

People were observed to be happy and supported by a staff team who knew them well. Staff were observed to provide care and support in line with people's needs and wishes. One relative told us, "[Person] is happy, content and well cared for. We couldn't ask for more from the fantastic staff."

Staff understood how to safeguard people from abuse. People's privacy and dignity was seen to be maintained. The newly appointed registered manager used information from accidents and incidents to learn lessons. Medicines were managed safely. A complaints system was in place.

The home had a dedicated infection prevention and control champion who ensured national guidance was being followed. The registered manager monitored all areas of the home ensuring high standards of infection prevention and control were delivered and that suitable supplies of personal protective equipment were available. Additional activities had been planned within the home during lockdown to positively support people through a period of extreme change to their routines. People were supported to have telephone or FaceTime contact with relatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.