Nunthorpe Oaks Residential Care Home

Support was provided to people in one purpose-built building across three floors. There are several communal areas and there is a large garden for people to use.

Staff received regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff worked effectively with external professionals to ensure people received the support they wanted and needed. People told us staff were kind and caring. Relatives were positive about the care and support provided.

The home had been recently decorated and had a homely feel. However, the decoration and décor was not always dementia friendly. We have made a recommendation about this.

Care plans were regularly reviewed, and staff could access relevant information to ensure they continued to provide the support people needed. People were supported and encouraged to undertake activities and maintain social relationships to promote their wellbeing. There were a wide range of activities to part take in.

The registered manager was well respected by staff. Staff felt well informed and supported to undertake their roles. Systems were in place to monitor and improve standards at the service.