Nunthorpe Hall

We found the following examples of good practice. ● Innovative approaches were used to manage the risks of cross infection. All aspects of the home had been reviewed. ● Staff went the extra mile for people. They were flexible to needs to people and care was adapted to manage a recent outbreak. Staff carried out increased checks of people and prompted with extra drinks and snacks. ● People were supported to maintain their well-being. They had regular contact with their loved ones and they were encouraged to walk in the grounds of the home. ● Staff were supported with flexible working hours and well-being packages. They had been given additional uniforms and received extra support when they were off work with Covid-19. ●The home had good engagement with professionals. Communication cards had been developed for people who had limited communication skills or where masks were a barrier to communicating. ● Staff received regular checks to make sure personal protective equipment (PPE) was worn correctly. High risk touch points in the home were continually cleaned. Robust cleaning schedules were in place.

Further information is in the detailed findings below.

The five questions we ask about services and what we found