Longridge Hall and Lodge

Staff understood how to protect people from abuse and there were enough staff to meet people's needs and to ensure their safety. The provider's safeguarding processes were robust. Staff told us they had received training and support relevant to their roles and when they started employment. People told us they felt safe and were happy with the service they received. People received safe care from kind and caring staff. People were protected from the risk of harm and staff supported them to maintain their safety and wellbeing. People received their medicines as prescribed from staff who had been trained in medicines and had their competencies checked by managers.

People received high-quality person-centred care because the provider and managers had maintained effective oversight of the quality of care practice and records. Staff were committed to providing high-quality care and felt they were supported in their role by the registered manager and provider. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance systems, audits and checks were robust and embedded within the service. The home, the environment and the equipment in use was clean and tidy. We did not find any shortfalls around care planning and record keeping. This assisted in ensuring people received proper and safe care. Staff felt valued and enjoyed working at the home. They also said the new provider had provided a good degree of stability and improvements to the home. They praised the support the registered manager provided.

People were supported to live healthy lives and had access to health and social care professionals. The home worked well with other organisations to provide effective and consistent care and healthcare professionals particularly praised the service in this area. People also had a good choice of meals. Drinks were available at any time of day and night. There was an activities programme on both floors of the home with dedicated activity coordinators. People said they particularly enjoyed the range of activities. People's views and opinions of the service were sought and acted on. People's rights were protected and their equality and diversity needs were respected.

People were confident in the management team at the home and praised how approachable they were. Relatives were similarly pleased with the way the home was managed. They felt confident their relations were safe and praised the friendly and caring attitudes of staff and managers. We noted good interactions between people, management and staff. The service made appropriate notifications to CQC and other authorities of safety incidents to ensure these incidents received appropriate oversight. Infection prevention control measures were robust.