The Retreat

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to take part in activities of their choosing, and to join in new activities and past times. The service was designed and furnished to meet people's needs and was well maintained and clean. Staff supported people well with their medicines and ensured people's health needs were met.

Right Care: There were enough suitably trained staff to keep people safe and meet their needs and wants. Staff had received training and understood how to keep people safe from poor care or the risk of abuse. People were treated with dignity and respect, and staff actively promoted people's independence.

Right Culture: The service included people in their own care planning, making sure their voice was clear throughout their care plans, including the voice of those important to them. People enjoyed a varied and active life within the service. The service was kept under regular review to look for new ways to improve the quality of care provided. Managers fostered an inclusive and supported environment within the service.