Blenheim Care Home

Staff knew how to keep people safe and received training for safeguarding and how to reduce the risks of harm from occurring. However, whilst a concern had been investigated by the registered manager it had not been referred appropriately to the local authority. People were supported with their medicines in a safe way. Risks to people had been adequately identified and measures put in place with guidance for staff to mitigate the risk of harm. Infection control procedures were followed by staff. People were able to have visitors, following the latest government guidance.

The service knew how to support people to access health services when required. It was noted advice from a speech and language therapists was not recorded for two people identified with specialist diets. The registered manager and staff had a good knowledge of people's health conditions and needs and what support would be needed to manage these effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff told us training and supervision was arranged to ensure staff had the skills to carry out their role. Areas of the environment where people were living were found to have improved. The provider had further planned improvements for other areas of the service that would be undertaken before being used by people for care and support.

People and relatives told us staff were caring and they had choices about their care and support.