Lodge Care Home

We found the following examples of good practice.

The service had a clear process in place for visitors. Signage on the door alerted people to the current restrictions on visitors and a free standing thermal scanner was in place to check people's temperature on entry. Sanitising hand gel and masks were provided.

The provider had installed 'Wavewash' timers in areas where staff washed their hands. The timers use lights as a visual aid to count down the time needed to effectively wash hands.

People were supported to stay in regular contact with their families. The provider had created an easy to read guide for families and friends explaining the different options for visiting including use of the garden, window or drive-through visits and virtual visits through the use of technology.

The provider had recently installed an electronic blind in a designated area of the lounge to enable people to have indoor visits with relatives in the future. When lowered the blind created a plastic screen between the person and their visitor. After each visit the screen could be cleaned and rolled back up to the ceiling.

Further information is in the detailed findings below.

The five questions we ask about services and what we found