Willow Lodge

People told us they felt safe at Willow Lodge. One person told us, "I am perfectly safe, it's perfectly clean and safe and polite, no problem at all."

Care plans and risk assessments were person centred. Relatives told us staff knew their loved ones well. Comments included, "The staff have been amazing with settling in [Person's name] and reassuring them and myself that they are safe at Willow Lodge" and, "The support workers go above and beyond, allowing [Person's name] to visit any places they would like to go and encouraging different places which is great."

Staff supported people in a kind and compassionate way, considering their dignity and respecting people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture of the home was open and focused on providing person-centred care. Staff told us they were proud to work at Willow Lodge. One staff member stated, "It is clear that the registered manager has the best interests of everyone and wants the house to work as a team to create a productive and positive culture. I feel as though all staff are there to support those who live there and there is always good energy between us."

The registered manager worked jointly with health professionals to provide specialist support to people, involving their families and other professionals as appropriate. This helped people achieve increased independence through positive risk taking, setting goals and, where appropriate, to find their own accommodation if they so wished.