The Haven

People's care plans contained all the information needed to ensure staff were aware of people's care needs. In addition, any risks to people were identified and care was planned to keep people safe. People were supported to access healthcare advice and support when they were unwell and to attend any appointments,

There were enough staff to meet people's needs safely and in a timely manner. The provider had completed pre-employment checks on staff to ensure they were honest and trustworthy. Training was provided to ensure staff had the skills needed to provide safe effective care to people.

Medicines were available to people when needed and stored safely. The manager took action to improve recording of medicines administration when concerns were found.

The home was well presented and maintained to a high standard. Infection control processes were in place and the home was cleaned effectively to reduce the risk of infection.

Audits were in place to monitor the quality and safety of the care provided. In addition, the views of people living at the home and their relatives were used to drive improvements in the care provided. People were happy to raise concerns and were confident that the provider would take action to resolve any issues.