Beechcare Incorporating the Peter Gidney Neurological Centre

People received safe care and treatment from staff who knew them well. One person said, "They know me as a person to care for me." One relative said, "They know [relative's] likes and dislikes." Another relative told us, "They know what [relative] likes to do and what they like to watch on television." People and their relatives spoke positively about the staff.

Medicines and infection control were both managed safely, and lessons were learned when things went wrong. There was a range of activities offered, including group and individual activities and people could choose whether to attend.

People were involved in decisions about their care and they received care which promoted their dignity and encouraged independence. Relatives told us they were involved in their relative's care and were kept up to date with changes, either in the home or with their loved one's condition. The service produced regular newsletters to share information.

Effective quality assurance processes were in place to monitor the service and regular audits were undertaken. Staff had received appropriate training. There was a new manager in post and staff told us they found them approachable and supportive with an open-door policy. People and relatives agreed and told us the new manager was making improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.