Willow House

Staff followed the latest infection control guidance and had access to supplies of personal protective equipment. Systems were in place to ensure infection control measures were adhered to, which ensured the safety of service users and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. People were supported to maintain their independence and their views were respected. Staff knew people well and listened to what they had to say and what they wanted to do. Right support: • Model of care and setting maximises people's choice, control and Independence Right care: • Care is person-centred and promotes people's dignity, privacy and human Rights Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

People, staff and relatives were complimentary of the service and considered it to be well led. The registered manager felt supported in their role and knew people well. People were involved in their care and their voices were heard. There were a number of quality audits in place to provide the registered manager with oversight of the service. The service worked alongside other professionals to ensure people's health care

needs were met.