Guy's Court Residential Care Home

The aim of the registered manager and staff team was to provide an emphasis on promoting dignity, respect and independence for people supported by the service. People told us they were treated as individuals and received the attention they required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's care and support had been planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered. Care plans were organised and had identified the care and support people required. Mealtimes were relaxed and organised around people's individual daily routines. One person said, "We have a very good cook who has won an award. The food is excellent and good choices." There was a programme of staff training and regular updates were documented for staff to attend courses on site with the in-house training staff.

We observed staff spent time with people and comments found staff to be patient and caring. One person said, "Cannot fault the staff and manager for their caring and patient way they look after us."

An activity coordinator produced monthly newsletters to promote everyone's involvement in the service and provided meaningful daily activities. There was a distinctive focus on creating a service that welcomed and embraced people's diversity and promoted equality. People were supported to have access to healthcare professionals and their healthcare needs had been met. The service worked in partnership with other organisations to ensure they followed good practice and people in their care were safe. The services had a complaints procedure which was made available to people and their family when they came to Guys Court.

The management team had auditing systems to maintain ongoing oversight of Guys Court and make improvements where necessary. Surveys had been introduced for staff, people and their relatives. The provider was in the process of analysing the results of surveys returned for the registered manager to act

upon any issues that may arise.