Willan House

We found the following examples of good practice: • People were supported to maintain contact with family members and friends using telephones and video calling. Visitors were being tested prior to seeing their relative and personal protective equipment (PPE) was in use for visitors. • Staff were observed to wear the correct PPE in line with government guidance and we saw it was accessible throughout the service. Staff were wearing scrubs which were washed in the service to reduce the risk of infection. A specific changing area and storage area had been provided for staff. • Cleaning schedules had been increased to ensure high touch surfaces such as door handles and light switches were cleaned regularly. Additional cleaning had been introduced to maintain good hygiene standards. • The service was using the space available to enable people to socially distance. The dining room had been re-designed so people could sit at a safe distance from each other. • The service had an up to date infection control policy. • People were safely admitted to the service in line with government guidance. • Staff supported people to engage in socially distanced activities. People were supported to celebrate important birthdays and events. Photos and videos were shared with family members. • People and staff were regularly tested for COVID-19. • All residents and staff had received their vaccination.

The five questions we ask about services and what we found