Ashfield House
- Care home
- 47 beds
- Nursing care
- Registered since 2020
- Harvest Hill, Coventry, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
9 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
23 of 68
rated care homes in Coventry are rated Requires improvement, like this one.
Ashfield House: inspection record
Rated Requires improvement in October 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Wall Hill Road (Good, 0.5 miles away) and Arden Croft (Good, 0.7 miles away).
Nearest care homes:
- RI Grove House Residential Care Home Requires improvement, less than 0.1 miles away
- G Wall Hill Road Good, 0.5 miles away
- G Arden Croft Good, 0.7 miles away
- RI Butts Croft House Requires improvement, 0.9 miles away
- G The Spinney Care Home Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 October 2022. Quoted under the Open Government Licence.
Ashfield House provides accommodation, personal and nursing care for up to 47 older people. At the time of our inspection visit 35 people lived at the home. Accommodation is provided across two floors in a converted residential house.
What inspectors found
Risks associated with people's care, their medicines and fire safety were not always identified and well- managed. This placed people at risk of harm. People felt safe living at Ashfield House. The management and staff team understood their responsibilities to keep people safe. Staff had been recruited safely and there were enough staff available to meet people's needs. Staff demonstrated safe infection prevention and control practice.
Read the rest of CQC's summary
A new management team had been appointed and management level oversight had improved since our last inspection. Whilst some improvements had been made further improvement was needed to ensure the providers governance systems were effective and shortfalls in the quality and safety of the service provided were identified. People, relatives, staff and visiting professionals spoke highly of the management team. The management team recognised they needed further time to embed the changes they had made. They demonstrated their commitment to addressing other aspects of service delivery to continue to improve outcomes for people.
Some staff training was not up to date. Action was planned to address this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to health and social care professionals. However, the advice provided by health care professionals was not always clearly recorded to support safe care. Staff felt supported and valued and they received support through an initial induction and individual, and team meetings.
People were supported to make choices and were involved in making decisions about their care and support. Staff were kind and caring and they had built positive relationships with people which ensured their rights were upheld and their independence was promoted.
Care and support was provided in line with people's needs and preferences. Action was being taken to improve the detail and accuracy of information contained within care records to help staff provide personalised care. Opportunities for people to follow their interests and do things they enjoyed continued to be limited. Plans were in place to address this. Whilst people knew how to complain complaints were not always managed in line with the provider's expectations. People and relatives were encouraged to share their views about the service they received. Recent feedback showed satisfaction levels about the service provided and how the home was managed had increased.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 18 October 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 October 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 18 October 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Kay Forster
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 18 October 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mauricare LimitedBrand: Mauricare
- Ownership type
- Organisation
- Companies House number
- 05400813 (opens Companies House)
Mauricare Limited runs 7 services in England, 2 of them in the West Midlands. 3 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Mauricare Limited
- G Ashton Court Residential Home Good. Care home, Rotherham, Yorkshire and the Humber
- G Ashview House Residential Care Home Good. Care home, Staffordshire
- G Aston Manor EMI Residential Home Good. Care home with nursing, Kirklees, Yorkshire and the Humber
- RI A S Care Requires improvement. Care home, Leicester, East Midlands
Getting help from Coventry City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Coventry City Council
- Ask for a care needs assessment
- Phone: 024 7683 3003, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Coventry City Council
Checked on the council's website, November 2026.
Common questions
- Does Ashfield House provide nursing care?
- Yes. The Care Quality Commission lists Ashfield House as a care home with nursing.
- How many beds does Ashfield House have?
- The Care Quality Commission's register lists 47 beds at Ashfield House.
- When was Ashfield House last inspected?
- The Care Quality Commission's latest rating for Ashfield House was published on 18 October 2022.
- Who runs Ashfield House?
- Ashfield House is run by Mauricare Limited. It runs 7 services in England, 2 of them in the West Midlands.
- What is Ashfield House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 October 2022.
Contact
- Phone
- 024 7633 1133
- Address
- Tamworth Road, Keresley End, Coventry, CV7 8JG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Wall Hill Road (Good, 0.5 miles away) and Arden Croft (Good, 0.7 miles away).
Nearest care homes:
- RI Grove House Residential Care Home Requires improvement, less than 0.1 miles away
- G Wall Hill Road Good, 0.5 miles away
- G Arden Croft Good, 0.7 miles away
- RI Butts Croft House Requires improvement, 0.9 miles away
- G The Spinney Care Home Good, 1.1 miles away