KB Solutionz Head Office

Right Support • Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. • Staff supported people with their medicines in a way which promoted their independence and achieved the best possible health outcome. • People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Care • Staff knew people well and understood how to protect them from abuse. The service worked well with other agencies to do so. • People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. • Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture • Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. • People and those important to them, were involved in planning their care. • Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.