Caremark (Southend and Rochford)

People's experience of using this service: People and relatives were very complimentary of the service and staff. One person said, "They are fabulous." Another person said, "I am so grateful to them they really go that extra mile."

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People's needs were met by sufficient numbers of staff who had received the appropriate training

People were supported with their medication by staff who had received training to do so.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to eat and drink enough to ensure they maintained a balanced diet. Referrals to other health professionals were made when required.

Staff had a good understanding of people's preferences of care, staff promoted people's independence. Care plans were reviewed on a regular basis.

People and their relatives were involved in the planning and review of their care. People were supported to follow their interests and participate in social activities. The provider investigated and responded to complaints. Support was provided to people at the end of their life.

The provider had systems in place to monitor and provide good care and these were reviewed on a regular basis.