Alyson Homecare

Alyson Homecare is a domiciliary care agency providing the regulated activity of personal care. The service provides support to people who have a learning disability and who are autistic. At the time of our inspection there was 1 person using the service.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols, could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People's support plans reflected their range of needs.

Right Culture: People received good quality care and support. Staff knew and understood people well and were responsive to their care and support needs. Management and staff put people's needs and wishes at the heart of everything they did.