Caremark Sutton

Caremark Sutton, Epsom & Ewell, Reigate & Banstead supports people with their personal care in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 87 people with their personal care. This included supporting people through a 6 week reablement service to assist with rehabilitation and recovery, a domiciliary care service and a 24 hour live in service. The service was supporting adults and children with a variety of needs, including those living with dementia, people with physical disabilities, people with learning disabilities and/or autistic people.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. As the service was supporting people with a learning disability and autistic people we have assessed the service against the 'right support, right care, right culture guidance'.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff provided any support required with medicines management, supporting people's health and supporting them to maintain a healthy balanced diet. People received care and support in line with their needs. People were involved in their care and support was adapted as people's care needs changed. Staff were aware of the risks to people's safety and provided support to minimise those risks.