Silver Grace Homecare
Home care, Sutton
Good
Rated on
Rating from the Care Quality Commission.
Silver Grace Homecare: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017 and January 2023.
It has been rated Good at every inspection since 2017. The latest rating was published about 4 years ago.
How it compares locally
- One of 37 Good home care services in Sutton, out of 41 with a rating.
About the service
From the Care Quality Commission's inspection report published 4 January 2023. Quoted under the Open Government Licence.
Heritage Healthcare Epsom is a domiciliary care agency providing support to people in their own homes. At the time of our inspection there were 40 people receiving support with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received safe care that was free from discrimination. Safeguarding adult's policies and procedures were in place and adhered to. Assessments were undertaken to identify risks to people's safety and plans were in place to manage and mitigate those risks. Where required staff supported people safely with their medicines management. Appropriate practices were in place to minimise the risk and spread of infection.
There were safe recruitment practices in place and sufficient numbers of staff to support people. People received care from a consistent staff team whom they had built a good relationship with. Staff had the knowledge and skills to undertake their role and were required to undertake regular training.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Clear assessments were undertaken to identify people's support needs, including support they required with personal care, nutrition and health needs. People, and their relatives, were involved in their care and attended regular care reviews.
People were treated with respect and their privacy and dignity was maintained. Staff supported people to be as independent as possible and supported them in line with their recovery and rehabilitation. If needed, social calls were available to protect people from the risk of feeling lonely.
There were systems in place to review the safety and quality of service delivery, including through regular spot checks on the delivery of care. There was a commitment to continuous improvement and prompt action was taken in response to any concerns identified. The new manager in post had plans to reinstate measures to gather feedback from people, relatives and staff, and further involve them in service development.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 41 The Broadway, Cheam, Sutton, SM3 8BL |
|---|---|
| Phone | 01372 303222 |
| Website | www.silvergracehomecare.co.uk |
| Registered manager | Lisa MacKay |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 4 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Unity Healthcare UK LimitedBrand: Heritage Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09939639 (opens Companies House) |
Nearest alternatives
- G Community Living Ltd Home care, 0.1 miles awayGood
- G Caremark Sutton Home care, 0.1 miles awayGood
- G Swanton Community Services – Surrey Home care, 0.9 miles awayGood
- G Short Term Assessment & Reablement Team (START - London Borough of Sutton) Home care, 1 mile awayGood
- G MCS Healthcare Home care, 1 mile awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Silver Grace Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Silver Grace Homecare.
- When was Silver Grace Homecare last inspected?
- The Care Quality Commission's latest rating for Silver Grace Homecare was published on 4 January 2023.
- Who runs Silver Grace Homecare?
- Silver Grace Homecare is run by Unity Healthcare UK Limited.
- What is Silver Grace Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 January 2023.