Nyadowa Care

Staff were trained in safeguarding and knew how to keep people safe from abuse. Risk assessments were in place to guide staff how to support people safely in all aspects of their support needs. There were enough staff to support people safely and people's care visits happened on time and lasted the correct duration. People were supported safely with their medicines. Staff were trained in infection prevention and control (IPC) and had access to adequate supplies of personal protective equipment (PPE).

People's needs were assessed before they used the service to ensure staff could meet their preferences. Staff had training and supervision to help them be effective in their job roles. People were supported in line with their dietary needs if this was needed. Staff supported people to access health professional support if this was needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care from staff who had gotten to know them well as individuals. Staff encouraged people to make choices about their support and promoted their independence if this was people's choice. Staff respected people's privacy and dignity.

The registered manager focused on people's preferences to help ensure they received personalised care. Staff communicated well with people and supported them to stay in contact with their family and friends. There was a complaints policy in place and people knew how to raise concerns. Plans were in place to support people at the end of their life.

The registered manager was aware of short falls at the service regarding some of the systems they used. They were also in the process of setting up systems to improve the governance of the service. There was a positive culture at the service and staff were dedicated and passionate about supporting people. People and their relatives were supported to feedback about the service. The staff team worked well with other professionals to support good outcomes for people.