Your Life (Borehamwood)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were positive about their living arrangements and the support they received from staff at Your Life Borehamwood. One person told us, "I am very pleased to be living here and have everything I need." Another person told us "The staff are very good, kind and caring. They are a small team so I know them and they know me."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us, and we saw evidence of a robust recruitment process. This included completion of all relevant pre-employment checks. There were enough suitably qualified and skilled staff available to support people at their chosen times.

Staff had received training in the safe administration of medicines. Competency checks were in place to help ensure continued good practice. Regular audits were completed by the registered manager.

People told us they were confident that if they had any concerns, they would feel comfortable to speak to the registered manager who they said was approachable.

The registered manager was supported by an area manager and a range of quality assurance audits were completed on a regular basis. The management team were receptive to feedback, and were committed to making improvements.