Caremark (Hillingdon)
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Caremark (Hillingdon): inspection record
Rated Good in April 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Good in 2015, then Requires improvement in 2017, then Good in 2017, 2018 and April 2024.
The latest rating was published about 3 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 16 April 2024 (assessment visit 8 February 2024). Quoted under the Open Government Licence.
Care Mark (Hillingdon) is a care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 49 people were using the service. The care agency was supporting adults with disabilities, mental health needs and older adults.
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.. At the time of our inspection there was not a registered manager in post. A new manager had submitted an application to register. We are currently assessing this application.
Read the full summary
During our assessment we visited the care agency's offices on 12 March 2024.. We spoke with 2 people who used the service, 9 relatives and a friend on the telephone. We received written feedback from 6 members of staff and another relative. The assessment was supported by an Expert by Experience who made some of the phone calls. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating.
We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.
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Safe
Good
People were safely cared for and supported. There were systems to learn when things went wrong. Systems and processes to help protect people from abuse were operated effectively. Risks to people's safety and wellbeing had been assessed, planned for, and monitored. There were enough suitably trained staff to keep people safe and meet their needs. People received the right support with their medicines.
We did not assess all the quality statements within this key question. We did not identify concerns relating to the areas which we judged as being met at our last inspection.
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Effective
Good
People received effective care. People's needs had been assessed and planned for. People's capacity to consent had been assessed and they were supported to make choices and consent to their care.
We did not assess all the quality statements within this key question. We did not identify concerns relating to the areas which we judged as being met at our last inspection.
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Caring
Good
The service was caring. People were supported by kind and caring staff. People's independence was promoted and supported. Staff were well treated and felt supported.
We did not assess all the quality statements within this key question. We did not identify concerns relating to the areas which we judged as being met at our last inspection.
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Responsive
Good
The service was responsive. People were cared for in a way which met their needs and reflected their choices. People's equality and diversity needs were respected and met.
We did not assess all the quality statements within this key question. We did not identify concerns relating to the areas which we judged as being met at our last inspection.
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Well-led
Good
The service was well-led. There had been improvements to the way the service was run, which was reflected in the provider's own audits and feedback from stakeholders. There was a positive culture and staff felt valued and listened to. The provider had plans for further improvements and ways to develop the service.
We did not assess all the quality statements within this key question. We did not identify concerns relating to the areas which we judged as being met at our last inspection.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 6 Marlborough Parade, Uxbridge Road, Uxbridge, UB10 0LR |
|---|---|
| Phone | 01895 230430 |
| Website | www.caremark.co.uk |
| Registered manager | Frances Edwards |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 18 August 2018 (opens the Care Quality Commission website) Latest assessment published 16 April 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | AS Hillingdon Homecare LimitedBrand: Caremark |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08499278 (opens Companies House) |
Nearest alternatives
- – Forward Care Home care, 0.5 miles awayNo overall rating
- G Envico Supported Living LTD Home care, 0.9 miles awayGood
- – Panacea Care Home care, 1.1 miles awayNo overall rating
- G Invicta Care and Training Ltd Home care, 1.2 miles awayGood
- G Bridgewater House Home care, 1.4 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Caremark (Hillingdon) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremark (Hillingdon).
- When was Caremark (Hillingdon) last inspected?
- The Care Quality Commission's latest rating for Caremark (Hillingdon) was published on 16 April 2024.
- Who runs Caremark (Hillingdon)?
- Caremark (Hillingdon) is run by AS Hillingdon Homecare Limited.
- What is Caremark (Hillingdon)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 April 2024.