Invicta Care and Training Ltd
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Invicta Care and Training Ltd: inspection record
Rated Good in September 2024.
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Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2017. Rated Requires improvement in 2017, 2019 and 2021, then Good in 2021, 2022 and September 2024.
The latest rating was published about 2 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 20 September 2024 (assessment visit 8 July 2024). Quoted under the Open Government Licence.
Invicta Care and Training Ltd is a care agency providing personal care and support to people in their own homes. The agency is registered to provide care for adults. At the time of the inspection, only adults were using the service. The agency cared for people with dementia, people with physical disabilities, people with mental health needs and older adults. A total of 66 people were using the service at the time of our assessment.
The assessment started on 8 July 2024 and ended on 26 July 2024. We visited the provider’s office on the 10 July 2024. We carried out telephone interviews with people receiving support, relatives, and staff on the 18 and 19 July 2024.
Read the full summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
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Safe
Good
People’s medicines were administered safely and as prescribed. People knew how to raise a concern or complaint. People and relatives did not always feel safe when they received care. Risk assessments were completed to identify any risks in relation to people’s health and wellbeing. The provider had a robust recruitment process and care workers completed a range of training courses.
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Effective
Good
People did not feel they were always involved in the planning of their care and were supported to make choices. Care workers confirmed care plans provided information on how to support people. The provider had a process to assess a person’s capacity to consent to their care.
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Caring
Good
People’s care plans included information on how they wanted their care provided.
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Responsive
Good
People felt able to contact the office to raise any questions or concerns. Care workers completed training on equality and diversity.
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Well-led
Good
Care workers gave positive feedback about the service, and they felt supported by senior staff and the provider. The provider had a set of values and objectives upon which the care was based upon.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | London Coworks, Hillingdon House, Wren Avenue, Uxbridge, UB10 0FD |
|---|---|
| Neighbourhood | Uxbridge, Hillingdon |
| Phone | 020 3441 7580 |
| Website | www.invictacare.co.uk |
| Registered manager | Nimo Noor |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 18 November 2022 (opens the Care Quality Commission website) Latest assessment published 20 September 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Invicta Care and Training Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09317466 (opens Companies House) |
Nearest alternatives
- G CCS Home Care Services (Hillingdon) Home care, 0.5 miles awayGood
- – London Borough of Hillingdon Home care, 0.5 miles awayNo overall rating
- G Logos Heart Care Home care, 0.6 miles awayGood
- G Nika Care Home care, 0.6 miles awayGood
- – Connect Care Ltd Home care, 0.6 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Invicta Care and Training Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Invicta Care and Training Ltd.
- When was Invicta Care and Training Ltd last inspected?
- The Care Quality Commission's latest rating for Invicta Care and Training Ltd was published on 20 September 2024.
- Who runs Invicta Care and Training Ltd?
- Invicta Care and Training Ltd is run by Invicta Care and Training Ltd.
- What is Invicta Care and Training Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 September 2024.