Assured Social Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had completed mandatory induction training prior to delivering services to people and there was a programme in place to ensure staff would receive refresher training to maintain their skills and knowledge. Staff ensured people received planned, coordinated and person-centred care when they moved between different services, for example discharge from hospital. The service worked closely with external professionals to ensure people received care which met their changing needs.

People and their relatives where appropriate were involved in their care planning and how they wished to be supported. Care plans provided clear information for staff to follow in relation to decisions people had made. People were treated with dignity and respect and staff understood the importance of supporting people to maintain their independence.

The registered manager understood the importance of monitoring the quality performance of the service. There were systems and processes in place which regularly provided this information. Care plans and risk assessments were regularly assessed and reviewed, the management team and staff had a good understanding of how to protect people from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.