DCC High Peak Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People told us they were happy with their care and felt involved in care planning and delivery. People told us they received their calls on time and by staff who they felt were suitably qualified. Care plans were personalised and contained person-centred information. There were sufficient staff to meet people's individual needs. People received support in line with national best practice guidance, in the administration of their medicines. Safe recruitment procedures were used, to support in making recruitment decisions.

People's care and support reflected their individual assessed needs. Where people received support with reablement needs, choice and independence were promoted. The provider understood that staff required mandatory training, and this was made available to staff, by provision of online workbooks and one to one training. Information was shared with external healthcare professionals, to support people with their ongoing healthcare needs.

People consistently gave good reports about the staff providing their care. They described staff as being caring and patient. People told us they were involved in decisions about the care and support they received. People received care and support that respected their individual preferences and lifestyle choices.

Roles, responsibility and accountability arrangements were made clear. Systems for identifying, capturing and managing risk were effective, with regular reviews of care plans, daily logs and medicine records. A complaints procedure enabled people to raise any complaints and any received were fully investigated. Quality assurance systems and processes were used to monitor quality and safety. The registered manager was aware of their registration regulatory responsibilities. Staff were positive about the leadership and support provided by their managers.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were asked for their consent prior to any services being provided. The provider was working within the Mental Capacity Act (MCA) and we saw where capacity assessments had been completed if there was any doubt that people were unable to make their own choices.