Valley Care Direct

People's needs were met by staff who knew them well. We saw and were told, of staff who went 'above and beyond' normal duties, to help and support the people they cared for. There were examples of staff supporting people with additional home cooked meals and birthday cakes.

The providers organised community activities and supported people to avoid the risk of social isolation in the rural community areas. Efforts were made to have the same care staff visiting people. People's care and support plans were detailed for care provision preferences and updated as required.

The management team were praised by people and staff for their commitment to driving the service. The organisation treated staff well and this has led to a positive workplace culture. Staff told us they were happy working as part of the team. Regular audits were carried out and people were asked their views in person and by questionnaire's, this helped identify any changes that were required.

Staff were safely recruited, trained and had 24-hour support by managers on a rota. Staff were aware of how to report any concerns about neglect or abuse and were confident if they raised a concern, it would be addressed. Staff told us they felt part of an organisation who cared for them, as well as the people who they were supporting.

People were supported safely and any risks regarding their care were assessed. Where medicines were included as part of a care package; these were administered safely and in accordance with the prescribing instructions, they were also monitored as part of overall auditing.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.