Rated Care Homes

Freivan Support Services

Home care, Barking and Dagenham

G

Good

Rated on

Rating from the Care Quality Commission.

Freivan Support Services: inspection record

Home care, Barking and Dagenham

Rated Good in May 2025, up from Requires improvement.

Freivan Support Services: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in May 2025.

Its last inspection improved it from Requires improvement to Good. The latest rating was published 17 months ago.

How it compares locally

  • One of 57 Good home care services in Barking and Dagenham, out of 67 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 7 May 2025 (assessment visit 12 February 2025). Quoted under the Open Government Licence.

We carried out our assessment of this service between 11 March 2025 and 17 March 2025. Freivan Support Services provides care and support to people living in a supported living settings, where they can live as independently as possible. People's care and housing are provided under separate contractual agreements. Accommodation is provided by a separate landlord. CQC does not regulate premises used for supported living. At the time of this assessment, the service was providing personal care to 9 people. The service also provides domiciliary care to people in their own homes. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of this assessment, the service was providing personal care to 2 people. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service was able to fully demonstrate how they were meeting the underpinning principles of right support, right care and right culture. We had previously inspected this service in June 2022 when we had rated the safe, responsive and well led domains as requires improvement. We rated effective and caring as good. Overall, the service was rated requires improvement. During this inspection, we saw improvements had been made. This means that the services overall rating also improved and is now rated good. This was a planned assessment of all quality statements under the key questions of safe, responsive and well-led. We carried out the site visit on 13 March 2025. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the assessment.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

    People received a safe service, were protected from abuse and neglect and had their human rights promoted. Risks to people were assessed and their safety was monitored and managed, with minimal restrictions on their freedom.

    The provider was previously in breach of legal regulations in relation to safe care and treatment. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

  2. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery. Staff ensured they communicated and shared information with people in a way they could easily understand. Care plans gave a good overview of people's support needs. People were treated fairly and free from the fear of being discriminated against.

  3. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

    The provider was previously in breach of legal regulations in relation to good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Freivan Support Services
Address9 Town Quay Wharf, Abbey Road, Barking, IG11 7BZ
NeighbourhoodBarking, Barking and Dagenham
Phone020 3621 3531
Websitewww.freivan.co.uk
Registered managerIsatou Sinera
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Children 0-18 years
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 1 inspection report, latest 7 October 2022 (opens the Care Quality Commission website) Latest assessment published 7 May 2025; CQC's newer assessments are published on its website rather than as reports.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Freivan Support Services
ProviderFreivan Support Services Ltd
Ownership typeOrganisation
Companies House number10391970 (opens Companies House)

Nearest alternatives

  1. G
    Chinite Home Care Home care, less than 0.1 miles away
    Good
  2. –
    Healthsupportcare Limited Home care, less than 0.1 miles away
    Not yet rated
  3. G
    ICare Resource Limited Home care, less than 0.1 miles away
    Good
  4. G
    Oceanic Care Services Ltd Home care, 0.2 miles away
    Good
  5. G
    Pacific Care Services London Home care, 0.2 miles away
    Good

See all home care in Barking and Dagenham

Getting help from London Borough of Barking and Dagenham

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Freivan Support Services provide nursing care?
The Care Quality Commission's register does not list nursing care for Freivan Support Services.
When was Freivan Support Services last inspected?
The Care Quality Commission's latest rating for Freivan Support Services was published on 7 May 2025.
Who runs Freivan Support Services?
Freivan Support Services is run by Freivan Support Services Ltd.
What is Freivan Support Services's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 7 May 2025.