Oceanic Care Services Ltd

Oceanic Care Services Ltd is a domiciliary care agency and is based in the London Borough of Barking and Dagenham. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 2 people using the service.

People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staffing levels were sufficient to meet people's needs and recruitment processes were safe. Risk assessments had been undertaken which informed staff how to keep people safe. The provider had a system in place to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection.

An assessment of people's needs was undertaken before they started using the service. People received support from staff who had the knowledge and skills to meet their needs. Staff were supported by a system of induction, training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.