LJ Sure Mercies

Relatives told us their loved ones were safe. People’s needs were assessed before care started. Risks to people had been assessed and planned for. People were assisted to take their medicines regularly by staff who were competent to administer medicines safely. The registered manager was carrying out regular audits of medicines and if concerns were identified staff were given the necessary support. People were protected from the risk and spread of infection, staff had completed training in infection prevention and control. Staff were provided with appropriate personal protective equipment including hand sanitizer, gloves and aprons. Staff were recruited safely. There were appropriate procedures in place to protect people from the risk of harm.

The registered manager had a strategy for the future growth of the organisation. Her vision was to grow the business slowly so as to retain the highest quality of care possible. The service was only supporting a small number of people at the time of the assessment and had been working towards developing partnerships with other professionals. At the time of the assessment we were unable to get any useful feedback to support the assessment. Staff told us they felt valued and embraced the culture, vision and values of the organisation. One staff member told us “Our manager is so good, she really supports us well, calls in to make sure we are ok and often rings to check on our wellbeing”. Another staff member told us “The manager knows about people’s needs, she rolls her sleeves up and provides the care herself. She can then assess any changes to people’s ability”. Staff told us they embraced equality and inclusion in the service. People and staff alike were treated as individuals and respected for their contribution. Staff told us they had regular meetings and individual supervision with the manager. They felt able to speak up and felt listened to. The registered manager had well established systems and processes in place to ensure the smooth running of the service. Regular quality assurance audits were completed. This included audits relating to documentation, care plans, risk assessment, and daily log notes. Quality assurance audits were completed frequently. Any constructive feedback was used to making improvements to the care people received. The registered manager had a business continuity plan. This included how to grow the business in a sustainable way, to remain competitive and quality focus driven.